F.A.Q.

16/03/2017
What is the permitted size and weight of my carry-on luggage? - Each passenger has a right to the following free luggage allowance per one travel ticket briefcases, handbags, photo cameras, and other small items, the total size of which does not exceed 100 cm.
16/05/2017
Can I carry my pets on board? - You can carry birds, dogs, cats and other small pets (up to 20 kg) on all kinds of trains. Their weight isn’t added to the weight of carry-on luggage. The transportation is allowed in all cars except for 1st class (SV) cars.
20/08/2017
Map of Moscow Stations. Each Moscow station services a particular route. This map helps you understand what Moscow railway station you need to go to.
16/08/2017
What station do I depart from / arrive to? - There are several rail stations in Moscow and St. Petersburg. If you are traveling between these two cities, we will send you a detailed email with your departure and arrival stations.
08/08/2017
Information on how to download and open train tickets booked at russiantrains.com. At present, other than the former Soviet countries mentioned in the e-ticket section, you will need a paper ticket for all international routes bound for Russia.
15/08/2017
What to expect from traveling by train in Russia? - Be ready to encounter some difficulties with finding people who speak English at train stations in Russia. You might feel lack of direction signs in English but we cannot do anything about that.
12/08/2017
What credit cards do you accept? - We accept all major credit cards including Visa, Master Card and Discover. You can also make a payment using your PayPal account. If you are having troubles with payment please contact your bank.
10/08/2017
Can I pay for the ticket with another person’s credit card (my father’s, mother’s, husband’s etc.)? - Surely, you can, unless the transaction is authorised by the card-holder. Please, be informed that in this case we might ask for the documents to verify the transaction.
07/08/2017
When will my tickets be issued? - If you book a ticket within a 44 days time frame, we will need 1 business day to process your order and issue a ticket. If you make a reservation more than 44 days before departure, we will send you the ticket as soon as it is available.
06/08/2017
How to use my ticket? - If you purchased an electronic ticket, you will receive an email with your ticket in PDF format. You should print it and take it with you on a trip. If you purchased a paper ticket, you will have to collect an original copy of the ticket.