Our team is working hard to assist all customers impacted by the lock-downs as governments struggle to contain the coronavirus. Our priorities are to support our customers, who are now traveling, and to offer customers, who are not yet traveling, all possible options to modify their plans. If you need any assistance, please contact us.

When will my tickets be issued? - If you book a ticket within a 89 days time frame, we will need 1 business day to process your order and issue a ticket. If you make a reservation more than 89 days before departure, we will send you the ticket as soon as it is available.
Can I cancel my e-ticket? - Cancellation instructions and terms will guide you through the entire process of canceling train tickets purchased through russiantrains.com
When booking a Russian train ticket and making the payment, you get an E-ticket. Here in our short video guide, you can find out how to properly read and understand a Russian train ticket.
What is the permitted size and weight of my carry-on luggage? - Each passenger has a right to the following free luggage allowance per one travel ticket briefcases, handbags, photo cameras, and other small items, the total size of which does not exceed 100 cm.
Can I pay for the ticket with another person’s credit card (my father’s, mother’s, husband’s etc.)? - Surely, you can, unless the transaction is authorised by the card-holder. Please, be informed that in this case we might ask for the documents to verify the transaction.
What is a Visa Invitation? - We provide official Russian visa invitations, a document that is required for applying for a Russian visa. You can add it to your order for just 20 USD per item.
Can I place an order without all travelers’ details given? - It is possible to complete your booking process by selecting an option of providing passenger details later.
Is there an equivalent to “Rail Pass”? - There is no equivalent to “Rail Pass” in Russia. If you are going to have a multi-leg trip, you should buy separate tickets for each leg.
What shall I do if I missed the train? - Either contact us for booking new tickets or buy them directly at the train station. After you purchased new tickets you can try to get at least some money back and the only way to do that is directly at the train station.