F.A.Q.

26/03/2020

Our team is working hard to assist all customers impacted by the lock-downs as governments struggle to contain the coronavirus. Our priorities are to support our customers, who are now traveling, and to offer customers, who are not yet traveling, all possible options to modify their plans. If you need any assistance, please contact us.

08/11/2017
Can I cancel my e-ticket? - Cancellation instructions and terms will guide you through the entire process of canceling train tickets purchased through russiantrains.com
06/11/2017
When booking a Russian train ticket and making the payment, you get an E-ticket. Here in our short video guide, you can find out how to properly read and understand a Russian train ticket.
05/11/2017
What is the permitted size and weight of my carry-on luggage? - Each passenger has a right to the following free luggage allowance per one travel ticket briefcases, handbags, photo cameras, and other small items, the total size of which does not exceed 100 cm.
01/11/2017
What is a Visa Invitation? - We provide official Russian visa invitations, a document that is required for applying for a Russian visa. You can add it to your order for just 20 USD per item.
01/11/2017
Can I place an order without all travelers’ details given? - It is possible to complete your booking process by selecting an option of providing passenger details later.
30/10/2017
Is there an equivalent to “Rail Pass”? - There is no equivalent to “Rail Pass” in Russia. If you are going to have a multi-leg trip, you should buy separate tickets for each leg.
29/10/2017
What shall I do if I missed the train? - Either contact us for booking new tickets or buy them directly at the train station. After you purchased new tickets you can try to get at least some money back and the only way to do that is directly at the train station.
27/10/2017
When traveling by train in Russia you should be aware that there are discounts for kids traveling with you. Here are step-by-step instructions how to book child tickets with RussianTrains.com
19/10/2017
Can I carry my pets on board? - You can carry birds, dogs, cats and other small pets (up to 20 kg) on all kinds of trains. Their weight isn’t added to the weight of carry-on luggage. The transportation is allowed in all cars except for 1st class (SV) cars.