When will my tickets be issued? - If you book a ticket within a 89 days time frame, we will need 1 business day to process your order and issue a ticket. If you make a reservation more than 89 days before departure, we will send you the ticket as soon as it is available.
Can I cancel my e-ticket? - Cancellation instructions and terms will guide you through the entire process of canceling train tickets purchased through russiantrains.com
Can e-tickets be modified? - Information on how to modify or make changes in your ticket, which ticket types can be modified, how to submit a modification request, as well as e-tickets modification terms.
What is the permitted size and weight of my carry-on luggage? - Each passenger has a right to the following free luggage allowance per one travel ticket briefcases, handbags, photo cameras, and other small items, the total size of which does not exceed 100 cm.
What credit cards do you accept? / Can I use my American Express credit card to pay for the tickets? - We accept all major credit cards including Visa, Master Card and Discover. You can pay with an American Express credit card by using your PayPal account.
What should I do if my payment has failed? - We accept all major credit cards. If the payment has failed, it has failed not on the side of our website, but on the side of the bank. Some online transactions may be blocked by the banks and require authorization.
Can I pay for the ticket with another person’s credit card (my father’s, mother’s, husband’s etc.)? - Surely, you can, unless the transaction is authorised by the card-holder. Please, be informed that in this case we might ask for the documents to verify the transaction.
Is there an equivalent to “Rail Pass”? - There is no equivalent to “Rail Pass” in Russia. If you are going to have a multi-leg trip, you should buy separate tickets for each leg.
Can I place an order without all travelers’ details given? - It is possible to complete your booking process by selecting an option of providing passenger details later.