Can I cancel my e-ticket?’’
The cancellation fee depends on the tariff of your ticket. For a standard ticket the cancellation fee is 30%, while to cancel a flexible ticket you'll have to pay a 15% fee.
Cancellation requests are accepted no later than 1 business day before train departure. Past this deadline, train tickets should be canceled directly at the appropriate train station by the traveler names on the ticket and presenting his/her passport.
Note: We recommend that you cancel your tickets with us directly to ensure efficient and timely processing of a refund. If you are not able to contact us directly and return your tickets at the station, we will have to wait for a refund from the rail carrier in order to be able to issue a refund to you. This process may take additional time, up to 4 weeks. Furthermore, you may incur additional cancelation fees from the carrier for canceling at the train station.
How should a cancellation request be submitted?’’
Here are 3 simple steps how to submit a cancellation request online:
Step 1: Go to your personal account on our website russiantrains.com and choose the order you would like to cancel in the tab “My Orders”.
Step 2: Press button “Modify” and choose "Cancel" from the dropdown menu. Then select tickets for cancellation and leave comments in the field "Details" if required. Click on “I agree with Terms and Conditions” afterward and press the “Submit request” button. The cancelation fee will be applied according to the tariff booked. Kindly note, each leg should be canceled separately.
Step 3: Allow 2 business days to process a refund (a notification will be sent to your email)
Can paper tickets be cancelled?’’
Paper tickets can ONLY be canceled by the traveler named on the train ticket. All cancellations should be processed by the traveler at the appropriate train station. Note that cancellations are accepted not later than 6 hours before the train departure.
Limits of responsibility: RussianTrains.com and rail companies are not responsible for missed and interrupted trips regardless of circumstances. This includes trips interrupted due to absence of valid travel documents, boarding passes, passports or visas. It is the sole responsibility of the passenger to have all valid travel documents required to travel by train and across international borders.