F.A.Q.

18/10/2017
Each St. Petersburg station services a particular route. This map helps you understand what St. Petersburg railway station you need to go to.
17/10/2017
Map of Moscow Stations. Each Moscow station services a particular route. This map helps you understand what Moscow railway station you need to go to.
18/10/2017
What station do I depart from / arrive to? - There are several rail stations in Moscow and St. Petersburg. If you are traveling between these two cities, we will send you a detailed email with your departure and arrival stations.
26/10/2017
Learn the difference between e-tickets and paper tickets in Russia, read step-by-step instructions for booking Russian rail tickets, and more.
04/11/2017
What credit cards do you accept? / Can I use my American Express credit card to pay for the tickets? - We accept all major credit cards including Visa, Master Card and Discover. You can pay with an American Express credit card by using your PayPal account.
23/10/2017
What to expect from traveling by train in Russia? - Learn about meals and WiFi on board trains as well as other important information to know about before your trip.
02/11/2017
Can I pay for the ticket with another person’s credit card (my father’s, mother’s, husband’s etc.)? - Surely, you can, unless the transaction is authorised by the card-holder. Please, be informed that in this case we might ask for the documents to verify the transaction.
09/11/2017
When will my tickets be issued? - If you book a ticket within a 89 days time frame, we will need 1 business day to process your order and issue a ticket. If you make a reservation more than 89 days before departure, we will send you the ticket as soon as it is available.
24/10/2017
How to use my ticket? - If you purchased an electronic ticket, you will receive an email with your ticket in PDF format. / Can I use a copy/notarially attested copy of my passport to board the train?
03/11/2017
What should I do if my payment has failed? - We accept all major credit cards. If the payment has failed, it has failed not on the side of our website, but on the side of the bank. Some online transactions may be blocked by the banks and require authorization.