F.A.Q.

When traveling by train in Russia you should be aware that there are discounts for kids traveling with you. Here are step-by-step instructions how to book child tickets with RussianTrains.com

How to use my ticket? - If you purchased an electronic ticket, you will receive an email with your ticket in PDF format. / Can I use a copy/notarially attested copy of my passport to board the train?

What to expect from traveling by train in Russia? - Learn about meals and WiFi on board trains as well as other important information to know about before your trip.

Where can I leave my luggage? - Automatic luggage lockers at all Moscow and St. Petersburg railway stations are open 24/7. Moreover, you can leave your luggage at left-luggage offices - most of them work day and night as well.

Can I carry my pets on board? - You can carry birds, dogs, cats and other small pets (up to 20 kg) on all kinds of trains. Their weight isn’t added to the weight of carry-on luggage. The transportation is allowed in all cars except for 1st class (SV) cars.

Each St. Petersburg station services a particular route. This map helps you understand what St. Petersburg railway station you need to go to.

Map of Moscow Stations. Each Moscow station services a particular route. This map helps you understand what Moscow railway station you need to go to.

What station do I depart from / arrive to? - There are several rail stations in Moscow and St. Petersburg. If you are traveling between these two cities, we will send you a detailed email with your departure and arrival stations.

Learn the difference between e-tickets and paper tickets in Russia, read step-by-step instructions for booking Russian rail tickets, and more.

What credit cards do you accept? / Can I use my American Express credit card to pay for the tickets? - We accept all major credit cards including Visa, Master Card and Discover. You can pay with an American Express credit card by using your PayPal account.