F.A.Q.

30/10/2017
Is there an equivalent to “Rail Pass”? - There is no equivalent to “Rail Pass” in Russia. If you are going to have a multi-leg trip, you should buy separate tickets for each leg.
29/10/2017
What shall I do if I missed the train? - Either contact us for booking new tickets or buy them directly at the train station. After you purchased new tickets you can try to get at least some money back and the only way to do that is directly at the train station.
27/10/2017
When traveling by train in Russia you should be aware that there are discounts for kids traveling with you. Here are step-by-step instructions how to book child tickets with RussianTrains.com
24/10/2017
How to use my ticket? - If you purchased an electronic ticket, you will receive an email with your ticket in PDF format. / Can I use a copy/notarially attested copy of my passport to board the train?
23/10/2017
What to expect from traveling by train in Russia? - Learn about meals and WiFi on board trains as well as other important information to know about before your trip.
21/10/2017
Where can I leave my luggage? - Automatic luggage lockers at all Moscow and St. Petersburg railway stations are open 24/7. Moreover, you can leave your luggage at left-luggage offices - most of them work day and night as well.
19/10/2017
Can I carry my pets on board? - You can carry birds, dogs, cats and other small pets (up to 20 kg) on all kinds of trains. Their weight isn’t added to the weight of carry-on luggage. The transportation is allowed in all cars except for 1st class (SV) cars.
18/10/2017
What station do I depart from / arrive to? - There are several rail stations in Moscow and St. Petersburg. If you are traveling between these two cities, we will send you a detailed email with your departure and arrival stations.
18/10/2017
Each St. Petersburg station services a particular route. This map helps you understand what St. Petersburg railway station you need to go to.
17/10/2017
Map of Moscow Stations. Each Moscow station services a particular route. This map helps you understand what Moscow railway station you need to go to.