F.A.Q.

What should I do if my payment has failed? - We accept all major credit cards. If the payment has failed, it has failed not on the side of our website, but on the side of the bank. Some online transactions may be blocked by the banks and require authorization.

Can I take motorbikes / bicycles on board? - Passengers can carry with them disassembled and packed bicycles without motors if their dimensions allow them to be placed at carry-on luggage storage space.

Can e-tickets be modified? - Information on how to modify or make changes in your ticket, which ticket types can be modified, how to submit a modification request, as well as e-tickets modification terms.

Discount policies on Russian train and international trains to Russia. Save when you book for children or for senior citizens.

What is considered to be a modification? - Any change to issued tickets, including change of trains, seat classes, names or travel dates, is considered a modification and subject to a modification fee for 40 USD per ticket.