Serving customers from 50 countries around the world is the fun part of our work. Admittedly, working with dozens of rail companies, many of which are state-run, is the difficult part of it. And yet, it is this difficult part that rewards us with the warmest words from our customers about how much they appreciated the service we provided them, and how much they enjoyed their travels in Russia as a result of it. We have built the most comprehensive reservation system in the world for trains in Russia and Eurasia, and we work every day to improve it. Thank you for the opportunity to serve you!
We are modern and innovative. We constantly strive to improve what we have and to make the whole process of booking Russian train tickets more convenient. We are honest with our customers. We will describe all available options and all caveats, and give our best advice as if we were planning a trip for those closest to us. We treat with respect all the people we interact with in organizing your trip so that they too are motivated to provide you with their best service.
To us, service is not some abstract concept. Russia is, admittedly, not the most developed country in the world for tourism, so we do what we can to compensate for its existing infrastructural shortcomings with seamless logistical planning and responsive customer support. For instance, all of our customers can use our 24/7 emergency assistance in Russia (available from May to September).
Many of our customers truly see our service as special. Many say that they cannot imagine going to Russia without our team by their side. Learn what exactly our real customers like (or even dislike) about our service.