What is considered to be a modification?’’
Any change to issued tickets, including change of trains, seat classes, names or travel dates, is considered a modification and subject to a modification fee for 40 USD per ticket. In case if customer purchased a modification insurance, the modification fee will be returned to the card after modification has been processed.
Can e-tickets be modified?’’
Electronic tickets can be modified by us only if modification request is submitted no later than three business days before departure. Passed this deadline, ticket modification is not guaranteed.
If you need to modify your tickets after the deadline, you will need to book new tickets and to return the old tickets at the train station to claim a refund. If you are requesting to change your tickets before the deadline, but new tickets are not available, we will hold the original tickets until further instructions from you.
Can paper tickets be modified??’’
Paper tickets can be modified only if they are returned to our office no less than 10 days before departure.
Limits of responcibility: RussianTrains.com and rail companies are not responcible for missed and interrupted trips regardless of circumpstances. This includes trips interrupted due to absence of valid travel documents, boarding passes, passports or visas. It is the sole responcibility of passenger to have all valid travel documents required to travel by train and across international borders.