Términos y Condiciones

Russiantraintickets.com is an online reservation service for booking electronic tickets with rail suppliers in Russia. We do not own or operate any of the trains or rail stations. Our service is to book tickets for you and once electronic tickets have been issued and sent to you via email, our service has been delivered.

RESERVATIONS

Eelectronic tickets will be issued within 1 business day if train departure is less than 60 days from the moment of booking. In other cases, we will email you a booking confirmation that your order is being processed and you will receive actual e-tickets 60 days before your train departure date.

CANCELLATIONS

Cut-off time for cancelling tickets is three days before departure.You may also cancel tickets at the train station, in which case you are cancelling directly with rail carrier. Please note that we are not rail carrier and do not own or operate any rail station facilities.Ticket cancellation fee is 30% of the price of the ticket if seat assignment has been completed, or 10% if seat assignment is still pending. Not refundable tickets are not subject to any cancellation.

If you have missed your train you will not be able return your tickets or to modify your reservation and you will need to purchase new tickets.

If you arrived to the wrong rail station or did not find your boarding platform, if you do not have valid travel documents, such as passports and visas, your tickets will not be returned or modified and you will need to purchase new tickets.

MODIFICATIONS

Standard deadline for submitting modifications is 3 business days before the actual train departure. Standard processing time of a modification request is 1 business day in case there is no delay from the carrier. If you missed the deadline, contact our customer care service [email protected] or go directly to the train station and change the tickets. Tickets can be modified for a flat fee of 40 USD per ticket. In case you choose a non-flexible ticket, no modifications are possible.

DISCOUNTS

child discounts are displayed on our website during reservation process.

ONLINE PAYMENTS:

Depending on your location you payment will be processed by our payment partners worldwide. For example, when you pay in AUD through PayPal, we will process your payment through Australian merchant account of our partner Firebird Tours PTY (Australia). When you pay in Euros, British Pounds or Dollars USA, we will process your transaction through European merchant account of our partner Relugas Limited (Cyprus).

In accordance with the recommendations of Payment Card Industry Security Standards Council, customer card details are protected using Transport Layer encryption - TLS 1.2 and application layer with algorithm AES and key length 256 bit.

CLAIMS

If you were unhappy with our services and have a claim, please submit it in writing within 30 days from the departure date. All claims must be submitted to [email protected] Our standard processing time for claims is four weeks. If it is determined that services were not delivered as promised or the quality of services was substandard, we issue a full refund.However, we do not issue refunds if circumstances in the basis of the claim are objectively outside of our control. This includes, but not limited to, issues with your air tickets, hotel accommodation, visas and strikes.

We reserve the right to request additional information from our customers to prevent fraudulent activity and ensure safe transactions.

LIMITS OF RESPONSIBILITY:

Russiantraintickets.com is not responsible for any injury, loss, death, inconvenience, delay, or damage to personal property in connection with the provision of any services, whether resulting from, but not limited to, acts of God or force majeure, illness, disease, acts of war, civil unrest, insurrection or revolt, animals, strikes or other labor activities, criminal or terrorist activities of any kind, overbooking or downgrading of services, food poisoning, mechanical or other failure of train or other means of transportation, or for failure of any transportation mechanism to arrive or depart on time.

Company is not responsible for delays, changes, or cancellation costs resulting from incorrect, incomplete, or expired traveler documents.

Clients specifically release Company from any and all claims for loss or damage to baggage or property, or from personal injuries or death, or from loss or delay, arising out of the acts, omissions, or negligence of rail carriers.

TRAVEL ADVISORIES, WARNINGS:

It is the responsibility of the Client to become informed about the most current travel advisories and warnings by referring to the appropriate travel advisories issued by their country. In the event of an active Travel Warning against travel to the specific destination location(s) of the trip be issued by the Client’s home country, or by any other country, and should the Client elect to travel, notwithstanding any travel advisory or warning, the Client assumes all risk of personal injury, death, or property damage that may arise out of events, such as those advised or warned against.

ABOUT Russiantraintickets.com:

Russiantraintickets.com is a trading name of Firebird GT Limited. Firebird GT Limited is a company registered in Hong Kong. Our registered office is at: Unit 1109 11/F Kowloon Centre, 33 Ashley Rd, Tsimshatsui.