Russiantrains.com is an online reservation service for booking electronic tickets with rail suppliers in Russia. We do not own or operate any of the trains or rail stations. Our service is to book tickets for you and once electronic tickets have been issued and sent to you via email, our service has been delivered.
Eelectronic tickets will be issued within 1 business day if train departure is less than 60 days from the moment of booking. In other cases, we will email you a booking confirmation that your order is being processed and you will receive actual e-tickets 60 days before your train departure date.
Standard cancellation fee is 50 USD per ticket. You may be offered a special fare or insurance at checkout, which allow you to cancel your tickets without fees. Please note, to qualify for a refund you must cancel your tickets with us. If you cancel them at the rail station, we will not be able to issue a refund.
All cancellation requests must be submitted in writing to email [email protected] no later than 72 hours before departure. Special fare or insurance may offer more flexible terms.
Standard modification fee is 40 USD per ticket. You may be offered a special fare or insurance at checkout, which allow you to modify tickets without fees. Regardless of fare or insurance applied, difference in fares between original and new tickets (if applicable) are paid additionally.
All modification requests must be submitted in writing to email [email protected] no later than 72 hours before departure. Special fare or insurance may offer more flexible terms. Please note that it may take up to 24 hours to process your modification with the rail carrier.
If you purchase new tickets at the rail station, your original tickets must be canceled with us directly. You must notify us about it no later than 72 hours before departure if you would like to receive a refund for the original ticket. Please note that refund will be issued in accordance with our cancellation policies.
PROVIDING TRAVELERS' DETAILS
On our site you can make a reservation without providing travelers’ details. In such cases, details should be provided within 48 hours after the order is placed. If you do not provide travelers' details within 48 hours, your order will be canceled with a 10% fee of the total amount paid, but no less than 10$ per ticket.
child discounts are displayed on our website during reservation process.
Depending on your location you payment will be processed by our payment partners worldwide. For example, when you pay in AUD through PayPal, we will process your payment through Australian merchant account of our partner Firebird Tours PTY (Australia). When you pay in Euros, British Pounds or Dollars USA, we will process your transaction through European merchant account of our partner Relugas Limited (Cyprus).
In accordance with the recommendations of Payment Card Industry Security Standards Council, customer card details are protected using Transport Layer encryption - TLS 1.2 and application layer with algorithm AES and key length 256 bit.
If you were unhappy with our services and have a claim, please submit it in writing within 30 days from the departure date. All claims must be submitted to [email protected] Our standard processing time for claims is four weeks. If it is determined that services were not delivered as promised or the quality of services was substandard, we issue a full refund.However, we do not issue refunds if circumstances in the basis of the claim are objectively outside of our control. This includes, but not limited to, issues with your air tickets, hotel accommodation, visas and strikes.
We reserve the right to request additional information from our customers to prevent fraudulent activity and ensure safe transactions.
LIMITS OF RESPONSIBILITY:
Russiantraintickets.com is not responsible for any injury, loss, death, inconvenience, delay, or damage to personal property in connection with the provision of any services, whether resulting from, but not limited to, acts of God or force majeure, illness, disease, acts of war, civil unrest, insurrection or revolt, animals, strikes or other labor activities, criminal or terrorist activities of any kind, overbooking or downgrading of services, food poisoning, mechanical or other failure of train or other means of transportation, or for failure of any transportation mechanism to arrive or depart on time.
Company is not responsible for delays, changes, or cancellation costs resulting from incorrect, incomplete, or expired traveler documents.
Clients specifically release Company from any and all claims for loss or damage to baggage or property, or from personal injuries or death, or from loss or delay, arising out of the acts, omissions, or negligence of rail carriers.
TRAVEL ADVISORIES, WARNINGS:
It is the responsibility of the Client to become informed about the most current travel advisories and warnings by referring to the appropriate travel advisories issued by their country. In the event of an active Travel Warning against travel to the specific destination location(s) of the trip be issued by the Client’s home country, or by any other country, and should the Client elect to travel, notwithstanding any travel advisory or warning, the Client assumes all risk of personal injury, death, or property damage that may arise out of events, such as those advised or warned against.
Russiantraintickets.com is a trading name of Firebird GT Limited. Firebird GT Limited is a company registered in Hong Kong. Our registered office is at: Unit 1109 11/F Kowloon Centre, 33 Ashley Rd, Tsimshatsui.