Russian Trains Customer Support
There are many ways how you can connect to our team of experts on Russian train travel. The best way to get answers depends on your question.
General questions about service
On this website
Our Explore Russian trains section contains information galore about Russian train travel. You will find it very useful and addressing most of your questions. It is the best place to start if you have a general question about Russian trains or about our service.
If you were not able to find an answer to your question, we recommend sending us an email. We will route your email to the best available specialist and answer in a timely manner - usually within one business day.
Questions about your order
On this website
You can view your order details and order status in the Client Area of our website. You can also modify and cancel your order there (if departure date is greater than 3 days from today).
We recommend existing customers to contact us via email (by answering any of our emails or clicking the link below). This way, we can route your email to the best available person. We answer most emails within one business day.
Phone or Live Chat
If you prefer to speak to a someone in our team, please call one of our global numbers, or connect via Liva Chat. Please keep in mind that our live chat and phones are serviced Monday through Friday.
US and Canada (9 am - 3 pm EST) +1-954-639-4643
United Kingdom (9 am - 6 pm GMT) +44-20-3868-1704
EU countries (10 am - 7 pm EET) +34-932-20-4999
Russia (11 am - 8 pm Moscow time) +7 (812) 648-2457
Australia 07 3177 7444
Offices and representatives
If you need to pick up your tickets, you can schedule a visit to our office in Florida, USA or in Saint Petersburg, Russia.
Professora Popova st., bld. 37, Business Center Senator, Suite 325, St. Petersburg, 197022
8751 West Broward Blvd, Suite 502, Plantation FL, 33324 USA
PO Box 1295, 20 Station Road, Gerrards Cross, Buckinghamshire, SL9 8EL
A. Gostauto g. 40, Vilnius, 01112, Lithuania, EU