• +1-954-639-4643
    • EU countries
    • Russia
    • US and Canada
    • United Kingdom
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Russian Trains Customer Support

There are many ways how you can connect to our team of experts on Russian train travel. The best way to get answers depends on your question.

New customers:
General questions about service

On this website 

Our Explore Russian trains section contains information galore about Russian train travel. You will find it very useful and addressing most of your questions. It is the best place to start if you have a general question about Russian trains or about our service.

Explore Russian trains


If you were not able to find an answer to your question, we recommend sending us an email. We will route your email to the best available specialist and answer in a timely manner - usually within one business day.

Email us

Existing customers: 
Questions about your order

On this website

You can view your order details and order status in the Client Area of our website. You can also modify and cancel your order there (if departure date is greater than 3 days from today).

View Client Area


We recommend existing customers to contact us via email (by answering any of our emails or clicking the link below). This way, we can route your email to the best available person. We answer most emails within one business day.

Email us

Contact details

Phone or Live Chat

If you prefer to speak to a someone in our team, please call one of our global numbers, or connect via Liva Chat.  Please keep in mind that our live chat and phones are serviced Monday through Friday.

US and Canada (9 am - 3 pm EST) +1-954-639-4643
United Kingdom (9 am - 6 pm GMT) +44-20-3868-1704
EU countries (10 am - 7 pm EET) +34-932-20-4999
Russia (11 am - 8 pm Moscow time) +7 (812) 648-2457
Australia 07 3177 7444

Offices and representatives

If you need to pick up your tickets, you can schedule a visit to our office in Florida, USA or in Saint Petersburg, Russia.



North America
8751 West Broward Blvd, Suite 502, Plantation FL, 33324 USA

United Kingdom
PO Box 1295, 20 Station Road, Gerrards Cross, Buckinghamshire, SL9 8EL

A. Gostauto g. 40, Vilnius, 01112, Lithuania, EU


  • Inc. 500 | 5000
    In the Top 10 among Travel Companies

  • Official technology supplier of Russian Railways

  • BBB A-rating
    Trusted member of Better Business Bureau

  • ETOA
    unites Europe's best tour operators

  • Accredited member agency
    ASTA No. 900178245

  • World Travel Awards
    #1 company for traveling to Russia

  • Certified Professionals
    IATAN No. 49531926

  • Rated "Excellent"
    according to Trustpilot reviews