Customer service

 

Live Chat Software

There are many ways how you can connect to our team of experts on Russian train travel. The best way to get answers depends on your question.

New customers: General questions about service

On this website 

Our Explore Russian trains section contains information galore about Russian train travel. You will find it very useful and addressing most of your questions. It is the best place to start if you have a general question about Russian trains or about our service.

Existing customers: Questions about your order

On this website

You can view your order details and order status in the Client Area of our website. You can also modify and cancel your order there (if departure date is greater than 3 days from today).

Explore Russian trains Visit Client Area


Email

If you were not able to find an answer to your question, we recommend sending us an email. We will route your email to the best available specialist and answer in a timely manner - usually within one business day. 

Email  

We recommend existing customers to contact us via email (by answering any of our emails or clicking the link below). This way, we can route your email to the best available person. We answer most emails within one business day.

Email us Email us


Phone or Live Chat

If you prefer to speak to a someone in our team, please call one of our global numbers, or connect via Liva Chat.  Please keep in mind that our live chat and phones are serviced Monday through Friday.

Phone or Live Chat

If you have a time-senstive question, please contact us via Live Chat or call us. Please have your RT-number ready. Please keep in mind our working schedule Monday through Friday.

US and Canada (9 am - 3 pm EST) 
United Kingdom (9 am - 6 pm GMT)
Russia (11 am - 8 pm Moscow time)
Australia
  +1 (703) 542-9111
  +44 (20) 35 198-158
  +7 (343) 351-7005  
  +61 (28) 599-2810


Offices and representatives

If you need to pick up your tickets, you can schedule a visit to our office in Washington DC or in Saint Petersburg, Russia.

Russia
St Petersburg, Bolshaya Morskaya 3/5, Business Center Lidval - Suite 402

North America
2300 N Pershing Dr. Suite 202 Arlington, VA 22201, United States

United Kingdom
PO Box 1295, 20 Station Road, Gerrards Cross, Buckinghamshire, SL9 8EL

Europe
Siltadarzio st. 7/2-17, Vilnius, Lithuania

 

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