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Terms and Conditions

RESERVATIONS

Book in advance and receive your electronic ticket by email 45 to 60 days before departure.

Book your tickets in advance to ensure that you have the best seats and best prices. We will send your reservation confirmation by email 45 or 60 days before departure, depending on how soon the rail carrier allows assigning seats to travelers. Our standard processing time for new orders is 1 business day.

CANCELLATIONS

Cut-off time for canceling tickets is three days before departure.

If ticket cancellation insurance was purchased at check out tickets can be canceled up to 1 hour before departure (during our regular office hours).

You may also cancel tickets at the train station, in which case you arecancelling directly with rail carrier. Please note that we are not rail carrier and do not own or operate any rail station fascilities. 

Ticket cancellatoin fee is 30% of the price of the ticket if seat assignment has been completed, or 10% if seat assignment is still pending. 

If you have missed your train you will not be able return your tickets or to modify your reservation and you will need to purchase new tickets. 

If you arrived to the wrong rail station or did not find your boarding platform, if you do not have valid travel documents, such as passports and visas,  your tickets will not be returned or modified and you will need to purchase new tickets. 

We recommend  all of its Clients to obtain trip insurance. In event of trip cancellation or interruption, this may be the only source of reimbursement. We recommend our customers to obtain Travel Guard Insurance.

MODIFICATIONS

Tickets can be modified for a flat fee of 40 USD per ticket. To modify the ticket, please sign in to the client area and click "Modify tickets" button. Cut-off time for changing tickets is three days before departure on the original tickets. If you need to cancel after the deadline, please contact our customer service.

DISCOUNTS

Child discounts are displayed on our website during reservation process.

LEGAL

This website is owned by Travel All Russia LLC (8751 W Broward Blvd, Suite 502, Plantation, FL 33324, USA. +1 (800) 884-1721).  Travel All Russia LLC is an agency that organizes travel and does not own or operate any trains or rail stations. It purchases carriage from official rail companies. 

ONLINE PAYMENTS

When you purchase services using a credit card, processing banks impose credit card fees. We cover these fees for our customers, and we try to minimize them by routing a transaction to a merchant account that works best for a given currency. For example, when you pay in Australian dollars, we will process your payment through Australian merchant account of our partner Firebird Tours PTY (Australia). When you pay in Euros or British Pounds, we will process your transaction through European merchant account of our partner UAB Agora BT (Lithuania).

CLAIMS

If you were unhappy with our services and have a claim, please submit it in writing to within 30 days from departure date. All claims must be submitted to claims@travelallrussia.com. Our standard processing time for claims is four weeks. If it is determined that services were not delivered as promised or quality of services was substandard, we will issue a full refund.

However, we will not issue refunds if circumpstances in basis of the claim are objectively outside of our control. This includes, but not limited to, issues with your air tickets, hotel accomodation and visas. 

We reserves the right to request additional information from its customers to prevent fraudulent activity.

LIMITS OF RESPONSIBILITY

Travel All Russia LLC (Company) is not responsible for any injury, loss, death, inconvenience, delay, or damage to personal property in connection with the provision of any services, whether resulting from, but not limited to, acts of God or force majeure, illness, disease, acts of war, civil unrest, insurrection or revolt, animals, strikes or other labor activities, criminal or terrorist activities of any kind, overbooking or downgrading of services, food poisoning, mechanical or other failure of train or other means of transportation, or for failure of any transportation mechanism to arrive or depart on time.

Company is not responsible for delays, changes, or cancellation costs resulting from incorrect, incomplete, or expired traveler documents.

Clients specifically release Company from any and all claims for loss or damage to baggage or property, or from personal injuries or death, or from loss or delay, arising out of the acts, omissions, or negligence of rail carriers. 

TRAVEL ADVISORIES, WARNINGS

It is the responsibility of Client to become informed about the most current travel advisories and warnings by referring to the appropriate travel advisories issued by their country. For the United States, this includes the State Department's travel website at www.travel.state.gov, also available by phone at 1-888-407- 4747. For the United Kingdom, this includes the Foreign and Commonwealth Office travel website at http://www.fco.gov.uk/en/travel-and-living-abroad/travel-advice-by-country/, also available by phone at 0845-850-2829.

In the event of an active Travel Warning against travel to the specific destination location(s) of the trip be issued by Client’s home country, or by any other country, and should the Client elect to travel, notwithstanding any travel advisory or warning, the Client assumes all risk of personal injury, death, or property damage that may arise out of events, such as those advised or warned against.

ARBITRATION AGREEMENT

Any controversy or claim arising out of or relating in any way to these Terms and Conditions shall be settled solely and exclusively by binding arbitration in the U.S. State of Florida, in accordance with the rules of the Arbitration Association then existent.

 

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    In the Top 10 among Travel Companies

  • Official technology supplier of Russian Railways

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  • ETOA
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  • Accredited member agency
    ASTA No. 900178245

  • World Travel Awards
    #1 company for traveling to Russia

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    IATAN No. 49531926

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