Electronic tickets (e-tickets) are available on all domestic Russian routes, and lines operating between former Soviet countries. They are also available for trains connecting Moscow and St. Petersburg with Helsinki, and some of the trains connecting Moscow and St. Petersburg with the Baltic State capital cities. International routes from Europe (outside of the former Soviet countries of Ukraine, Moldova, and the Transcaucasus) and to Asia (outside of Central Asia) require paper tickets, which can be booked on this website as well. (Routes between Moscow and Berlin in Germany, and the French cities of Paris and Nice will soon be exceptions to this “paper ticket only” rule.)
For the routes that do not support electonic tickets, we can issue paper tickets and arrange their delivery to any country of the world, or to your hotel.
Comparisson of ticket types
|E-ticket with automatic registration (check-in)||E-ticket without automatic registration||Paper ticket|
|Routes where tickets are used||Most domestic routes in Russia, Helsinki - St. Petersburg route. St. Petersburg/Moscow - Riga route.||Select domestic routes. Trans-Siberian routes. Helsinki/Tallinn/Vilnius - Moscow routes. Routes between Russia, Ukraine, and most other former Soviet countries. (Soon to come, also the Moscow - Berlin/Paris/Nice route).||International routes between Russia and Europe, and Russia and Mongolia/China. Also, all domestic travel in Belarus, Poland, Hungary, Romania, Mongolia, and China.|
|Do I need a boarding pass?||No, you are automatically checked-in for the train.||Yes, you need to collect a boarding pass at the rail station.||A paper ticket itself is a boarding pass. You can board the train with your paper ticket.|
|When to arrive to station:||30 min before departure.||1 hour before departure (90 minutes before departure for all travel departing from Ukrainian stations).||30 min before departure.|
|Where to proceed:||To train carriage (car) for boarding.||To any desk or electronic kiosk for collecting a boarding pass. Show your booking confirmation number (starts with number 7 for most routes, 14 if for the “Tolstoy” Helsinki-Moscow train, or a Cyrillic letter if a Ukrainian train). Board the train only after you have obtained a boarding pass.||To train carriage (car) for boarding.|
|What to show at the boarding:||Passport + print-out of your e-ticket.||Boarding pass + passport.||Paper ticket (which is the actual boarding pass) + passport.|
Passport! You are required to show your passport in order to board any train in Russia. When boarding passengers, train attendants will check names on the tickets against those in their passports.