• +1-954-639-4643
    • EU countries
      +34-932-20-4999
    • Russia
      +7-812-648-24-57
    • US and Canada
      +1-954-639-4643
    • United Kingdom
      +44-20-3868-1704
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Frequently asked questions

Our customer support team receives plenty of inquiries from our clients, regarding their upcoming trip and the process of buying a train ticket online. In this section we have gathered the most popular questions to help you better understand how we work. If you cannot find a reply to your question here, please don't hesitate to contact our customer support team. Customer service

1

When will my tickets be issued?

   
2

What to expect from traveling by train in Russia?

   
3

How to use my ticket?

   
4

How to change my ticket?

   
5

What station do I depart from / arrive to?

   
6

What credit cards do you accept?

   
7

Can I take motorbikes / bicycles on board?

   
8

What should I do if my payment has failed?

   
9

Where can I leave my luggage?

   
10

Can I pay the ticket with other person’s credit card?

   
11

Can I carry my pets on board?

   
12

What is the permitted size and weight of my carry-on luggage?

   
13

What shall I do if I missed the train?

 

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  • Official technology supplier of Russian Railways

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  • ETOA
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  • Accredited member agency
    ASTA No. 900178245

  • World Travel Awards
    #1 company for traveling to Russia

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