What is an e-ticket?

When you book a ticket online, we assign your name to particular seats to reserve them for you. We then send an e-ticket to your email address for you to print and bring to the train station.

If your train does not support electronic registration, we will send you instructions on where and how you should pick up your boarding pass or arrange a paper ticket delivery. If we instruct you to pick up a boarding pass, you will need to arrive at the train station at least 30 minutes prior to departure and pick up your boarding pass at the ticket window or from a kiosk. To pick up your ticket, you will need to show your passport and a reservation number.

When will I get my tickets?

If I am booking less than 45 days prior to departure:

If you are booking less than 45 days before your departure date, the final confirmation will arrive one business day from the time of booking. For reservations placed on Saturday, expect the confirmation to arrive on Monday.

If I am booking more than 45 days prior to departure:

Seats on most trains cannot be assigned earlier than 45 days before the departure date. You can make a reservation earlier than that, of course, but the final booking confirmation will only be sent 45 days before your departure date.

When will I receive the paper ticket?

If you have booked a paper ticket, it will be delivered to the address you provide. If you need to inquire of the delivery status, respond to this email.

When do I need to use a paper ticket?

You will need a paper ticket for all international routes if they depart outside of Russia. For some international routes departing from Moscow or St. Petersburg you can use e-tickets, such as the Moscow–Kiev or Moscow–Minsk routes. When you search for tickets on this site we will show you all available options; if e-tickets are available, we will recommend them. If not, we will offer a paper ticket with the option of worldwide delivery, either to your home or your hotel.

Can I have the ticket delivered?

Yes, of course! If you decide to book a paper ticket, we will arrange the delivery to your hotel or any other address you provide one day prior to your departure. International delivery is also available at an additional cost.